Need help with LiPAR Golf Monitor? We’re here.

Contact us: contact@lipargolf.com

We aim to respond within a few business days. When you write in, it helps to include your device model, iOS version, and a short description of what happened.

Frequently asked questions

What devices are supported?

LiPAR Golf Monitor requires an iPhone 13 Pro or newer. The app measures your swing from high-frame-rate video using on-device AI, and reads the space around you with LiDAR — which is why it’s the Pro models. On unsupported devices the app will tell you rather than run with degraded results.

How does it work?

You set up your iPhone to view your hitting area, then take your swing. The app records the swing and analyzes it on your device — no radar unit, no sensors, no calibration.

What does it measure?

Thirteen metrics per shot, across three groups:

• Ball flight — ball speed, launch angle, launch direction, spin rate, spin axis, shot shape
• Result — carry, apex, hang time
• Club delivery — club speed, attack angle, club path, face angle

You can review each shot, see your session history, and share a shot card.

What is swing coaching?

The same capture that produces your numbers also analyzes your body motion — sequencing, rotation, and tempo — and turns it into plain-language feedback on what to work on. It is generated automatically, is informational only, and is not a substitute for a qualified instructor.

Are the numbers accurate?

The metrics are estimates produced by computer vision and machine learning. They’re good for tracking trends and practicing, but they are not guaranteed to match a professional launch monitor or radar unit. Accuracy depends on lighting, framing, distance, camera stability, background, ball type, device model, and thermal state.

Is my data private?

Your swing videos and body-motion analysis stay on your device. They are never uploaded unless you turn on the optional “Help Improve LiPAR” setting, which is off by default.

Two optional features can send other things off your phone, and both are your choice. If you opt in to shared games, your Sign in with Apple identifier, handle, avatar, notification token, the scores you submit, and the first name and last initial of anyone you invite go to our servers — solo play uploads none of it. And if you allow tracking when iOS asks, your advertising identifier and subscription purchase events go to Meta so we can tell which ads worked; declining changes nothing about how the app works.

Separately, and like any app that talks to a server, LiPAR’s network requests carry an installation ID and your IP address to our infrastructure provider. That isn’t used for analytics or advertising. Our Privacy Policy covers all of it in detail — Section 5a is the games one.

How do I control what’s shared?

Open Settings in the app. The “Help Improve LiPAR” toggle controls whether your swing videos and analysis are shared to help improve our models, and “Ad Measurement” controls the Meta ad measurement described above. Both can be changed at any time.

For games, the control is the account itself: play solo and nothing is uploaded, or opt in to shared play and your handle and submitted scores become visible to others on your board. You can go back to solo play, or delete the games account, whenever you want.

Can I play the games without other people seeing my scores?

Yes. Every game is playable in solo mode against your own history, with no account, no handle, and no score uploaded. You only appear on a leaderboard if you opt in by creating a games account and then submitting a score to a shared board — creating the account by itself doesn’t publish anything.

You can go back to solo play at any time without losing anything else in the app. One thing to know: scores you already submitted stay on the board when you leave. To remove those too, delete your games account or email us.

What do other players see?

Your handle, your avatar if you set one, the scores you submit to a board you share with them, and the dates those records were set. That’s the whole list. They never see your real name, email address, phone number, location, or any of your swing footage.

Pick a handle accordingly — it’s public, so don’t use your full legal name or anything else you wouldn’t want a stranger to read. If someone else’s handle or avatar is offensive or impersonates a real person, email contact@lipargolf.com and we’ll deal with it within a business day.

If I invite a friend by text, do you get their phone number?

No. The app opens your normal Messages composer with the invite filled in, and you send it yourself — the number is used on your phone and never reaches us. We do store your friend’s first name and last initial with your board, so it can show you who you’ve invited and whether they’ve joined. It’s deleted when the invite is cancelled, when they accept and their own handle takes over, when the board goes away, or when you delete your games account — whichever comes first. If you were invited and would rather not be listed at all, email us and we’ll remove your name, no account needed.

How do I manage or cancel my subscription?

All purchases are processed by Apple. Open iOS Settings, tap your Apple ID, then Subscriptions. Deleting the app does not cancel your subscription. Refunds are handled by Apple — we can’t issue them directly.

How do I delete my data?

There are three separate controls, because the data lives in three separate places.

Your games account, if you made one. Open your Profile and choose Delete Account. This removes your profile, handle, avatar, notification token, board memberships, and submitted scores from our servers. You don’t need to email us or explain why.

Everything on your phone. Use Delete All Data in the app, or delete the app. This clears your session history, swing videos, metrics, and settings. Deleting your games account does not do this, and deleting your on-device data does not delete your games account — they’re deliberately independent.

Past Help Improve LiPAR contributions. Email contact@lipargolf.com with the contribution identifier shown in Settings and we’ll delete the associated recordings within 30 days.

None of the three cancels your subscription — Apple handles that, in iOS Settings under your Apple ID → Subscriptions.

The camera or setup screen isn’t working.

Check that LiPAR has camera permission in iOS Settings → LiPAR Golf Monitor, that you’re on a supported device, and that you have enough free storage for video. If the problem persists, email us with your device model and iOS version.

Still need help?

Email contact@lipargolf.com and we’ll get back to you.