Support

Need help with LiPAR Golf Monitor? We’re here.

We aim to respond within a few business days. When you write in, it helps to include your device model, iOS version, the email you signed in with, and a short description of what happened.

Frequently asked questions

What devices are supported?

LiPAR Golf Monitor requires an iPhone 13 Pro or newer. The app measures your swing from high-frame-rate video using on-device AI, and reads the space around you with LiDAR, which is why it’s the Pro models. On unsupported devices the app will tell you rather than run with degraded results.

Is LiPAR really free?

Yes. Every feature, the Launch Monitor, Swing Coaching, The Greens, and Games, is free with no subscription and nothing to buy. In exchange, the shots, putts and coaching sessions you record are uploaded to us and help make LiPAR’s tracking and coaching better, and we advertise the app on Meta and TikTok. Our Privacy Policy has the details.

Your account is where your uploaded sessions, your games handle and your records live, so they stay with you if you change phones. Sign in with Apple or Google; there is no password to remember. With Sign in with Apple you can hide your email.

How does it work?

You set up your iPhone to view your hitting area, then take your swing. The app records the swing and measures it on your phone: no radar unit, no sensors, no calibration.

What does it measure?

Thirteen metrics per shot, across three groups:

Ball flight: ball speed, launch angle, launch direction, spin rate, spin axis, shot shape
Result: carry, apex, hang time
Club delivery: club speed, attack angle, club path, face angle

You can review each shot, see your session history, and share a shot card.

What is swing coaching?

The same capture that produces your numbers also analyzes your body motion (sequencing, rotation, and tempo) and turns it into plain-language feedback on what to work on. You can ask the AI coach about it. Coaching is generated automatically, is informational only, and is not a substitute for a qualified instructor.

Does the coach send my questions anywhere?

The coach model runs on your iPhone, so it answers without a server. Your conversations with it are saved to your account as part of the free license, along with the coaching analysis behind them, so we can improve coaching. They are never shared with advertisers.

Are the numbers accurate?

The metrics are estimates produced by computer vision and machine learning. They’re good for tracking trends and practicing, but they are not guaranteed to match a professional launch monitor or radar unit. Accuracy depends on lighting, framing, distance, camera stability, background, ball type, device model, and thermal state.

What gets uploaded, and is my data private?

What you record is uploaded to your LiPAR account: your swing videos with their audio, the measurements and body-motion data LiPAR computes, where and at what elevation each shot was taken (if you allow location), your putting rounds, your coaching analyses and coach conversations, and your Apple Watch wrist motion if you wear one. That is how LiPAR stays free, and it is how the models get better. It is stored securely in the United States and never published.

The app also records which features you use (usage analytics), and tells Meta and TikTok about things like installs, sessions and shots so we can measure our ads. If you allow tracking when iOS asks, those events also carry your advertising identifier and a hashed form of your email.

Never sent to Meta, TikTok or any advertiser: your videos, your measurements, your body-motion data, your location, your coach conversations, or your Apple Watch data. We don’t sell your data. Our Privacy Policy covers all of it in detail.

How do I control what’s shared?

Ads: tap “Ask App Not to Track” when iOS asks, or turn tracking off for LiPAR in iOS Settings, Privacy & Security, Tracking.
Leaderboards: in Games settings, Stop sharing takes you off every public leaderboard and hides your photo from other players.
Location: turn it off for LiPAR in iOS Settings, Privacy & Security, Location Services. Everything still works; your shots just won’t record where they were taken.
Uploads: uploads are part of the free app, so there’s no switch for them. If you don’t want them, delete your account (below) and the app.

Can I play the games without other people seeing my scores?

Games use your LiPAR account. The first time you open Games you pick a public handle, and your best scores show on the leaderboards. If you’d rather not appear, use Stop sharing in Games settings: you come off every public leaderboard, and private boards with friends keep working. You can share again anytime.

What do other players see?

Your handle, your profile photo if you set one, your best scores on public boards, the results you post to boards you share with them, and the dates those records were set. That’s the whole list. They never see your real name, email address, phone number, location, or any of your swing footage.

Pick a handle accordingly: it’s public, so don’t use your full legal name or anything else you wouldn’t want a stranger to read. If someone else’s handle or photo is offensive or impersonates a real person, email contact@lipargolf.com and we’ll deal with it within a business day.

If I invite a friend by text, do you get their phone number?

No. The app opens your normal Messages composer with the invite filled in, and you send it yourself. The number is used on your phone and never reaches us. We do store your friend’s first name and last initial with your board, so it can show who you’ve invited and whether they’ve joined. It’s deleted when the invite is cancelled, when they accept and their own handle takes over, or when the board goes away, whichever comes first. If you were invited and would rather not be listed, email us and we’ll remove your name, no account needed.

Does the Apple Watch app use Health?

When you start a session on your phone, LiPAR starts a golf workout on your watch. That only keeps the watch app running so it can record your wrist motion without you touching it. LiPAR doesn’t read your Health data, and workouts are not saved to the Health app.

I paid for a subscription. What now?

Everything is free now, so you don’t need it. Subscriptions were sold by Apple, so cancel it there: open iOS Settings, tap your name, then Subscriptions. Deleting the app or your LiPAR account doesn’t cancel it. Refunds are handled by Apple at reportaproblem.apple.com; we can’t issue them directly.

How do I delete my account and data?

Open your Profile and choose Delete Account, then confirm with Apple or Google. This deletes your LiPAR account, removes your games handle, photo and board entries, stops all uploads, and clears your sessions, videos and settings from that phone. You don’t need to email us or explain why.

Deleting your account doesn’t by itself delete what was already uploaded. To have that deleted too, email contact@lipargolf.com from the address you signed in with (or include your Contribution ID from Settings, Legal) and we’ll delete it within 30 days.

Deleting your account doesn’t cancel a subscription bought in an older version; see above.

The camera or setup screen isn’t working.

Check that LiPAR has camera permission in iOS Settings, LiPAR Golf Monitor, that you’re on a supported device, and that you have enough free storage for video. If the problem persists, email us with your device model and iOS version.

Still need help?

Email contact@lipargolf.com and we’ll get back to you.